My Top Three Skills

I’ve cultivated various skills over the years from instruments to foreign languages to needlework to visual art. There are three skills, though, that are valuable and that I’ve worked hard to improve over the last year especially. These are my top three skills.

 

Writing

I am primarily a self-taught writer. In elementary school we had writing assignments, but then from sixth to tenth grade I was homeschooled and my mom isn’t a writer. Before I started dual-enrollment I had some tutoring to prepare me for writing college essays, then I was on my own again. On my own time I practiced creative writing like storytelling and poetry. I’ve improved with practice and by seeking out free online resources about my craft. In February my friend Justine and I launched the bimonthly blog Over the Invisible Wall and in July I started this blog.

 

Customer Service

When I began working at Walmart, I discovered a passion for helping customers find what they need and have the best shopping experience possible. It can be difficult to remain calm and collected with customers who are rude, but I do my best to smile, apologize for any trouble they’ve had while shopping, and improve the rest of their experience. The people who are kind and genuinely appreciative of my help make the frustration of difficult customers more than worth it.

For example, I recently had a customer ask my advice on spray paints for a project she was working on. I didn’t know a lot about our different spray paint products, but I read over the packages’ description of the product and asked questions about the project. I walked from Crafts over to Hardware to show her more options and help her find the very best option. I used information I had along with details she shared with me to give suggestions and improve her shopping experience and hopefully her project as well.

 

Initiative

I do my best to pay attention to what is being done versus what needs done and take it upon myself to complete the task. At Walmart, I’ve picked up the slack in my department that has come from being short staffed. We’re behind and need to work topstock, so I’ve made sure to spend some time during each of my shifts on that. I’m currently the only one who knows how to make fabric remnants, and I’ve cleared out the space under the table that was crammed full of them. Additionally, if I hear customer service paged several times to a department I have experience in, I’ll walk over to find the customer and help them to the best of my abilities. No matter where I’m at or what I’m doing, the customer comes first, and if the associate in that department won’t help them, I will.

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