Apprenticeship Week 3

It’s already been three weeks that I’ve worked at Original One Parts.

Projects this Week

Early in the week I finished the Hubspot/Salespad project I was assigned my first week. I have no more paperwork from old orders to deal with!

After I finished that, I was asked to sort a spreadsheet with all of our part numbers and descriptions indicating the type of part it is. Ever single item sku and number code was listed. I had to delete all but one of each letter code and change the description to just have the part that letter code refers to. There were over 1000 rows in the sheet initially and now there are fewer than 200. They were also all in lowercase, so I learned how to use =upper, =lower, and =proper in Excel to change that.

The next day, I was assigned a spreadsheet of Kayce’s previous calls to go through. I have to add the date, her initials, and her call notes to the Salespad CRM tab. When I finish this it’s possible I’ll do the same for old daily call logs but I’m not sure.

Things I Learned this Week

I’ve gotten more comfortable answering the phone and feel confident in doing so. This week I learned how to get information to process a return, pay an invoice, and send pictures of surplus parts.

Other Updates

Thursday on my way home from work traffic was backed up and it was very stop and go. I stopped in an exit lane to get from one highway to another, and the car behind me didn’t slow down fast enough. I got rear ended. No one got hurt, but the front of their car got bent up pretty bad, and my rear end needs replaced and the exhaust is rubbing.

I didn’t go in Friday so I could talk to my insurance company and the body shop that will be handling my repairs.

Next week because of Memorial Day I will be working Tuesday through Friday.

Apprenticeship Week 2

Yesterday I finished my second week at Original One Parts!

Learning Inbound Calls

This week I started learning how to take inbound calls.

Monday I read the training material but didn’t actually answer the phone. Tuesday I took my first couple calls. Wednesday through Friday I took more calls and got more comfortable. I still have a lot to learn but I’ve learned from listening to the rest of the team take and make calls and taking some calls myself.

I was not walked through our process for recording the calls we take, but I figured it out. Tuesday and Wednesday I hadn’t been told I needed to put the calls I take on the log, but Thursday and Friday I realized it’s a great way to show my work in addition to it being important for the team.

We put in our initials, the name of the person who called, the insurance company they’re associated with (if it’s an insurance company rep calling us), the part they called about, the price of that part, and any notes from the call.

Hubspot and Salespad Account Information Project

I continued last week’s project of going through old orders and updating accounts in Hubspot and Salespad accordingly. I’m almost finished going through the previous sales team member’s papers to complete this project.

When I find duplicate accounts in Salespad, which happens frequently, I was emailing Tim, who is able to merge them. There’s a high volume, though, and sometimes he is unable to merge accounts because they’re both/all connected to CCC (a parts ordering platform) and have different ID numbers. To make it easier for him to see what needs done and keep track of what’s been merged and what the new account numbers are, I made a spreadsheet. I have the company name, the new account number, the accounts that need merged, and a spot for notes about the accounts or why they can’t be merged if they can’t.

Other Places I See to Create Value

I found out this week that our marketing “team” is just Kyle. He was working in the sales office some this week and I learned that he gets anything somewhat marketing related put on his plate and he’s the whole department. Once I master my position and am great at taking inbound calls and possibly starting to learn outbound calls, I want to leverage myself to take up some of Kyle’s extra work. I wanted to find a marketing position for my apprenticeship and this could be a good way to get my feet wet and start learning while also freeing up Kyle to do more of his more important tasks.

Apprenticeship Week 1

Monday was my first day at in my new role at Original One Parts! I’m on inbound sales and data entry and I learned a lot about the company from working closely with the rest of the sales team.

My first week was crazy.

Monday I was logged in as a recently-moved-on sales team member. I had my own email address but it was a while before I had a login for the software we use – SalesPad and PartsTrader. So I spent most of my first day watching the Friday Fast Facts videos on the company’s Youtube channel, looking around the website, and practicing the PartsTrader orders on my manager Herb’s computer. After lunch I received login information for SalesPad and PartsTrader so I was able to work on my own a bit more.
PartsTrader is a website that car repair shops use to source refurbished, recycled, and OEM parts for their customers’ vehicles. Original One Parts is a supplier of refinished OEM parts. They’re parts that have previously been on vehicles, but we have a rigorous inspection process to ensure they’re the same quality as the original. Then we put a new finish on the part so it looks brand new. Our customers request quotes for parts, which go through automatically, and put in orders for parts.
When they put in an order for a part through PartsTrader, I check the VIN and the part number for a match with our customer service portal. Once I know I have a match, I pull up the repair shop in SalesPad, check that we have the part in stock, and write the invoice.
Between the PartsTrader orders, I learned how to enter information about contacts and companies in Hubspot and SalesPad so we have a database of our customers. I also figured out on my own how to merge duplicate companies in Hubspot, because that is a common problem with the information we have on Hubspot.

Tuesday I was set up with my own login to the computer instead of the old team member’s. I didn’t have SalesPad on my desktop at all. So I spent a few hours just working on updating the information in Hubspot from printed out copies of previous orders. After I got set up with SalesPad I caught up with the PartsTrader orders.
This was the first day I had a problem. I ran into some surplus parts on orders. These vary a lot more than other parts, so we typically send the customer pictures to verify that it is correct and they’re okay with the condition. I put an order through for a surplus part without knowing this. One of my coworkers, Kayce, informed me and then called the customer at my desk so I could listen in.

Wednesday I mastered processing orders from a different platform called CCC. These come in already partially invoiced, so I have to check for the part in the inventory and fill out the shipping information.
I had the first order on PartsTrader that I had to cancel because we didn’t have the part in stock. Herb had me listen in on a call to the customer letting them know that we were canceling their PartsTrader order for (part) on (vehicle) because we didn’t have any in stock.
I made a lot of progress on the customer details I was entering on Hubspot and SalesPad. I almost finished the file folder I was working through.

Thursday I finished the first stack of paperwork. Then it turned out all the other papers in the desk drawer were the same thing and I have a heck of a lot more still. I didn’t run into any problems that I remember. It went really well and I got a lot done.

Today, Friday, I had more than half the sales for the day! I had one order for two mirrors on a Chevy Tahoe that was around $650! We were slower and the other sales team members were not having much luck with their outbound sales calls.
The best part of the day was when Herb called one lady and she said she was going to transfer him to the voicemail of the person he needed to talk to. She transferred him to her own voicemail!

My first week was crazy. I learned a lot and got a lot of work done. Monday morning I’m going to show up and kick some more butt.

Learning Japanese with Duolingo – 1 Month

Alyssa Wright shares what she has learned in Japanese using Duolingo for just over a month.

I’ve been learning Japanese on Duolingo for about a month now. I’ve taken it slow, taking my time so what I learn sticks.

I’ve learned some handy basics so far, but the coolest thing I’ve done is make this meme:

I shared in on Twitter when I created it, and actually received correction to the text I had. I had a mistake before, but I also had a chance to learn from and correct that mistake.

I remember reading that Japanese fluency requires knowledge of about 2000 kanji the last time I started learning some Japanese. With Duolingo, in just a month a learned 19 to get me started.

  • 水 (water)
  • 食べ (eat)
  • 中国 (China)
  • 日本 (Japan, can be paired with 語 to be Japanese)
  • 飲む (drink)
  • 人 (used in constructions to say someone is from a place)
  • 学生 (student)
  • 先生 (teacher)
  • 私 (I)
  • 語 (language)
  • 何 (what)
  • 英 (English)
  • 名 (name)
  • 一 (one)
  • 二 (two)
  • 三 (three)
  • 時 (time)
  • 今 (now)
  • 分 (minutes)

There should be one more on the list but I forgot what it meant and how to use it. So I have some review to do to there.

Japanese is definitely a difficult language to learn, but I’m making progress. In one month I learned how to talk about being from certain places, how to talk about time, and how to talk about food. Now I just need to learn how to ask about the bathroom and I’ll be all set!

This was just my first month of learning Japanese using solely Duolingo. As I progress I plan to incorporate other resources such as Tofugu, Youtube videos teaching Japanese, and videos from Japanese people in Japanese.