Apprenticeship Week 5

It’s been a month and two days at my new job!

Current Projects:

I’m still working on adding Kayce’s old call notes to the Salespad CRM tab. I’m almost caught up with when she sent it to me.

Yesterday we had a meeting and next week Josh is going to show me APS so I can make sure all our contact information is up to date. We’re looking to expand our marketing efforts to include an email list, and I’ll be helping get the necessary information to make that possible.

Things I Learned:

Don’t convey uncertainty to the customer! We can figure out details on the back-end to ensure a great experience for the customer. We should not give them reason to doubt what we’re saying.

I had one call with a customer where I was explaining why we issue parts on a Net30. I mentioned that part of that was to make any returns easier. This made the customer uncertain about using our parts. Going forward I didn’t mention that and only said it was to make things as easy and smooth as possible for the bodyshop.

In a different call I mentioned that we LTL some engine cradles because of the weight. Herb told me to tell the customer we could get it to them 2nd day like our website promises and we can pay more for shipping to meet that if necessary.

Apprenticeship Week 3

It’s already been three weeks that I’ve worked at Original One Parts.

Projects this Week

Early in the week I finished the Hubspot/Salespad project I was assigned my first week. I have no more paperwork from old orders to deal with!

After I finished that, I was asked to sort a spreadsheet with all of our part numbers and descriptions indicating the type of part it is. Ever single item sku and number code was listed. I had to delete all but one of each letter code and change the description to just have the part that letter code refers to. There were over 1000 rows in the sheet initially and now there are fewer than 200. They were also all in lowercase, so I learned how to use =upper, =lower, and =proper in Excel to change that.

The next day, I was assigned a spreadsheet of Kayce’s previous calls to go through. I have to add the date, her initials, and her call notes to the Salespad CRM tab. When I finish this it’s possible I’ll do the same for old daily call logs but I’m not sure.

Things I Learned this Week

I’ve gotten more comfortable answering the phone and feel confident in doing so. This week I learned how to get information to process a return, pay an invoice, and send pictures of surplus parts.

Other Updates

Thursday on my way home from work traffic was backed up and it was very stop and go. I stopped in an exit lane to get from one highway to another, and the car behind me didn’t slow down fast enough. I got rear ended. No one got hurt, but the front of their car got bent up pretty bad, and my rear end needs replaced and the exhaust is rubbing.

I didn’t go in Friday so I could talk to my insurance company and the body shop that will be handling my repairs.

Next week because of Memorial Day I will be working Tuesday through Friday.

Apprenticeship Week 1

Monday was my first day at in my new role at Original One Parts! I’m on inbound sales and data entry and I learned a lot about the company from working closely with the rest of the sales team.

My first week was crazy.

Monday I was logged in as a recently-moved-on sales team member. I had my own email address but it was a while before I had a login for the software we use – SalesPad and PartsTrader. So I spent most of my first day watching the Friday Fast Facts videos on the company’s Youtube channel, looking around the website, and practicing the PartsTrader orders on my manager Herb’s computer. After lunch I received login information for SalesPad and PartsTrader so I was able to work on my own a bit more.
PartsTrader is a website that car repair shops use to source refurbished, recycled, and OEM parts for their customers’ vehicles. Original One Parts is a supplier of refinished OEM parts. They’re parts that have previously been on vehicles, but we have a rigorous inspection process to ensure they’re the same quality as the original. Then we put a new finish on the part so it looks brand new. Our customers request quotes for parts, which go through automatically, and put in orders for parts.
When they put in an order for a part through PartsTrader, I check the VIN and the part number for a match with our customer service portal. Once I know I have a match, I pull up the repair shop in SalesPad, check that we have the part in stock, and write the invoice.
Between the PartsTrader orders, I learned how to enter information about contacts and companies in Hubspot and SalesPad so we have a database of our customers. I also figured out on my own how to merge duplicate companies in Hubspot, because that is a common problem with the information we have on Hubspot.

Tuesday I was set up with my own login to the computer instead of the old team member’s. I didn’t have SalesPad on my desktop at all. So I spent a few hours just working on updating the information in Hubspot from printed out copies of previous orders. After I got set up with SalesPad I caught up with the PartsTrader orders.
This was the first day I had a problem. I ran into some surplus parts on orders. These vary a lot more than other parts, so we typically send the customer pictures to verify that it is correct and they’re okay with the condition. I put an order through for a surplus part without knowing this. One of my coworkers, Kayce, informed me and then called the customer at my desk so I could listen in.

Wednesday I mastered processing orders from a different platform called CCC. These come in already partially invoiced, so I have to check for the part in the inventory and fill out the shipping information.
I had the first order on PartsTrader that I had to cancel because we didn’t have the part in stock. Herb had me listen in on a call to the customer letting them know that we were canceling their PartsTrader order for (part) on (vehicle) because we didn’t have any in stock.
I made a lot of progress on the customer details I was entering on Hubspot and SalesPad. I almost finished the file folder I was working through.

Thursday I finished the first stack of paperwork. Then it turned out all the other papers in the desk drawer were the same thing and I have a heck of a lot more still. I didn’t run into any problems that I remember. It went really well and I got a lot done.

Today, Friday, I had more than half the sales for the day! I had one order for two mirrors on a Chevy Tahoe that was around $650! We were slower and the other sales team members were not having much luck with their outbound sales calls.
The best part of the day was when Herb called one lady and she said she was going to transfer him to the voicemail of the person he needed to talk to. She transferred him to her own voicemail!

My first week was crazy. I learned a lot and got a lot of work done. Monday morning I’m going to show up and kick some more butt.

My Plans and Goals for 2019

I’ve done a lot in 2018, and there’s still a few days to do more.

I created and published a poetry collection. I started two blogs, Insanity’s Hiding Place (this blog) and Over the Invisible Wall. I took my novel-in-progress over 30k words. I finished my novella The Diary of Kaashif Sarwan.

Next year I want to do as much as I can.

I’ve made a habit of daily blogging and that will be continuing. Writing every day is important to me, so I will not quit.

In April I’ll be moving to apprentice with one of the business partners with Praxis. That’ll be at least six months, maybe longer. I’m going to do great work, push myself, and grow a lot personally and professionally through this experience.

January is the philosophy module at Praxis, which has a lot of reading, but it will be an adventure. That’ll kick off the new year with some hardcore thinking.

inish my novel-in-progress, Mystical Warriors. I don’t know how long it will be, I don’t know how much work it will take. But it’s taken long enough so far. I need to finish it. I’m not sure when I want my target to be for the first draft’s completion, but I want to push myself to finish it.

Make the manuscript for my next poetry collection. I don’t want to release another poetry collection for a while, but I have the start of another poetry collection. I’m going to scrap what I have and start over, though. Now that I know the basics of making a collection, this one should be a breeze. It will be much longer, though, so that might present its own troubles.

Develop Gràďlutut to a point where it’s possible to have conversations. I’d like to make short video lessons about/for the language, but there’s not enough to it yet for that to even be possible.

Develope N’Zembe, write more stories, develop more species, write more history. I have so little knowledge of the system, I’d like to change that. The worldbuilding is still so lacking, and that’s the whole point of the project. I’m creating a whole star system to host stories, and the process is fascinating to me. I already know I will never stop working on this, and I made it vast purposefully. There’s 10 inhabited planets out of 18, and a ton of moons, which may or may not be habitable or inhabited. The base language is the same, but the derivations and evolution of that on different planets will be drastically different.

These are my main writing and career goals for 2019.