Apprenticeship Week 9

A snapshot of some mental health from the last couple weeks as well as some project updates and announcements.

This is late. I should not be writing this on Monday, but here I am.Not a lot happened last week. I don’t know if that’s a skewed look at the week, but I think it is. I’m going to do something I haven’t done in these posts so far. And that’s discuss some of the more mental side of things. I don’t have a lot to say for how I tangibly spent the week, but I do know that I spent it.

Work and Mental Health

I’ve talked about struggling with mental health here and on Over the Invisible Wall (which has sadly died). What I haven’t done is give a glimpse into its affectations in the present. Everything I’ve previously discussed wasn’t so now.

For the first month, I was on an emotional “I’m getting my life together!” high, and it was fantastic. I was sad to leave Panera because of the friends I’d made, but I was also moving forward.The last couple weeks have blurred and have felt the same. I feel disjointed, almost, seeing the positives of the steps forward but also feeling like I’m standing still. I see the work I’m doing at Original One Parts, but then a cloud obscured my motivation. It doesn’t feel like drudgery, exactly, but it appears like a huge, monstrous project to slog through. I see the paradox of what I’m writing. That it isn’t what it is. And maybe that’s me trying to stay optimistic. Because there’s definitely trends to suggest that’s been a struggle of mine.

And these last couple weeks have been new instances of the same old winds.

Personal Projects

This weekend I decided to start my next poetry collection. Coincidentally it is one presenting a lot of the darkness I went through, mostly not super recent. The darkness lately hasn’t been as dark or as long lasting, for which I’m thankful. It’s going to be a sensitive, difficult collection both for me to make and for people to read. I think it will be good, though, to publish it, because it could help shed light on what it’s like to be depressed and even suicidal. It’s not pleasant, like Inside a Writer’s Head, but by being able to see and start to understand the darkness, it could make it easier to help people who are struggling with it.

The second project I only just settled on last night. It was a difficult decision, but I’m putting Mystical Warriors on hold. I’m going to start a new novel. I am not going to share what it’s about yet, though. This one will be a surprise.

The main worry I have in starting a new novel is that I will run into the same problem I’ve always had, which is that I get tired of the idea. I managed to fall in love with Mystical Warriors, become “obsessed” with my own world and story enough to spend time writing. I got over 30k words. But then I didn’t write for a long time, and I feel disconnected from the story. I’m going to combat this by writing every day in Blurt. I’m not going to write the story in order, because that has proved difficult. Rather, I’m going to write short bits and pieces and scenes as I desire to and sort of cut and paste them together later. Almost like a collage. If it works, I plan to take this approach with Mystical Warriors when I return to it, too.

Apprenticeship Week 8

I’m constantly amazed by how long I’ve been in my apprenticeship. It’s the end of June already?
Crazier still, my birthday is in two weeks, so I’m almost 19! It’s almost time for another post reflecting on the past year, like I did when I started my blog last July. Tuesday marks this blog’s anniversary.
I have two months at Original One Part, 10 months into my Praxis experience, two days shy of a year blogging, and two weeks shy of 19 years I’ve been alive.

Projects This Week

Last week Josh assigned me a project tracking APS representative visits to body shops. I have to put reps’ recent visits in the sheet so we can see the average number of visits and decide which reps to keep and which reps are not worth the money. (The reps send month-end reports and do tracking with us to ensure we’re getting our money’s worth, too.)
Additionally, I have to make sure the account information is up to date in Salespad, Hubspot, and also listed in the market shop lists. In the spreadsheet document with the APS visits tracker, there are sheets with lists of all the bodyshops in that market that have or are being visited by the reps.
Right now I’m focusing on recording all of the visits from reps that are not already logged and ensuring every shop they visit is on the market shop list. Once that is complete it’ll be easier to go through Hubspot and Salespad and have up to date account information on all sides.
So far I’ve gotten through all the emails from three reps, excluding any emails that came in for this coming week. There’s still countless emails to go through and it’s crazy tedious.
There’s a second part of the project that I haven’t even started, Action Alerts. There’s a whole email folder to go through for that. I have to ask Josh what to do for that, because it’s unclear to me from looking at the emails what I’m supposed to do with them. I still have so much of the first part that I haven’t talked to Josh about this yet.

Challenges This Week

On Tuesday our systems went down for a couple hours. We couldn’t use Salespad or the customer service portal, and the program on Parts Trader that does our auto quoting went down. We had to manually write quotes on Parts Trader using the inventory from our website. The phones still worked, so we had to use old order history to get pricing for people over the phone. We couldn’t give Ted, the warehouse manager, hand written or printed our orders because he couldn’t find the parts to pull with his scanner. Once everything was back up I had three or four orders to put in from Parts Trader, and total we had about fifteen orders go in the log all at once.

Apprenticeship Week 7!

This was not supposed to come out before the post I’m writing about week 6/FEEcon. But here we are.Last week I only worked two days and the rest of the week was spent at or preparing for FEEcon. This week I worked about 8:40 or 8:45-5 and today I worked 8:40ish to 6.

Projects:

I have some work and “personal” projects happening this week and going forward.

Work:

Before I went to Atlanta I was assigned a project inputting old customer feedback into the Salespad CRM tab. There were probably close to 300 lines in the spreadsheet. Now there are about 10, all instances that I couldn’t find the account it went to. I searched using the name of the body shop first, but some, like Fender Mender, Caliber, Service King, and ABRA have too many shops to find with the main part of their name. Then I tried searching the invoices using the shop name and looking at the invoices from around the time of the feedback. Nothing matched. Everything that did match is up to date and recorded.

Today the main manager, Josh, showed me a new project he needs me to do. It’s massive and will take me quite a while to get through. He connected me to a folder in his inbox containing lists of shops that APS representatives visit in the various city-specific markets we’re targeting. I have to record the number of shops visited in the market on the specific day and update the information we have about each shop in the APS spreadsheet, Salespad, and Hubspot.

I’ve decided to tackle the project in what is hopefully as efficient a manner as possible.

  1. I sorted the emails by sender so I’m only dealing with a certain set of markets at a time. I check if it’s a days list or a weeks list of visits. I count the number of shops and divide by the days if necessary. I put the number(s) in the correct box(es) on the APS visit count sheet.
  2. Then I go to the sheet with the market’s shop list, find each of the shops from that email and check them against Salespad for information. I’m not creating the missing accounts yet.
  3. I categorize the email in Outlook with the green “Complete” I created as well as the market label. If/when someone else becomes the owner of this project in the future, it will be easier for them to see what was put in the sheet and which market the information belongs to. The Complete label also prevents me from forgetting which emails I’ve already processed the information for.
  4. When I finish the emails about APS visits and possibly the other emails that I need to ask about Monday, this will be the next or last step: Go through each of the market shop lists and make sure there are matching, up to date Hubspot and Salespad accounts for them.

Personal:

I realized the other week when the creator of Blurt, Corey Gwin, was the guest speaker for the Praxis Wednesday call that I needed to get back to writing regularly.

Then at FEEcon, I lamented the fact that I had not been working toward my writing goals while taking notes in the Creative Track breakout sessions I attended. (More on that to come in my post specifically about FEEcon.) I also got an idea for a new blog. I haven’t talked about my idea for that blog with anyone yet, so while I definitely plan on starting it, I want to get some feedback first.

I’ve also decided to take a different approach to writing my novel — I want to try writing a bunch of short stories that take place at various points of the story and then stitch them together. With this I could either publish it as a sort-of-disjointed-but-connected set of short stories or use this to circumvent the problems I’m having with what comes next. I have some idea what needs to happen, but I’m struggling with the immediate next steps for the characters. This would allow me to skip to wherever I want to write and come back.Basically, I will be getting back into writing.I’m probably going to do some design work for a media business my dad and cousin are trying to start. They have a flier my cousin paid someone on Fiver to make, and I told my dad about Easil. Once I get a hold of making writing a habit and becoming more productive, I want to practice design again by making my own blog post images.

Other Updates:

I found out on Friday that my car totaled so I’ve been taking the MetroLink to get from IL into St. Louis almost right next to where I work. I learned today that it’s more dangerous than I realized. I knew there were some questionable stops, but at the station nearest my work, someone was shot recently. So I will definitely not be taking the Metro any longer than I need to. Because I was rear ended a couple weeks ago, I’ve had to learn a lot. I interacted with insurance, an ABRA from a customer side, applied for a loan, looked for a car, and tomorrow I’m going to look at some cars I found.

Conclusion:

It’s been a really crazy week, but it’s been good. A lot is happening, and while it can be a mixed bag sometimes, I’m enjoying the ride and looking forward to the adventures that await.

Apprenticeship Week 5

It’s been a month and two days at my new job!

Current Projects:

I’m still working on adding Kayce’s old call notes to the Salespad CRM tab. I’m almost caught up with when she sent it to me.

Yesterday we had a meeting and next week Josh is going to show me APS so I can make sure all our contact information is up to date. We’re looking to expand our marketing efforts to include an email list, and I’ll be helping get the necessary information to make that possible.

Things I Learned:

Don’t convey uncertainty to the customer! We can figure out details on the back-end to ensure a great experience for the customer. We should not give them reason to doubt what we’re saying.

I had one call with a customer where I was explaining why we issue parts on a Net30. I mentioned that part of that was to make any returns easier. This made the customer uncertain about using our parts. Going forward I didn’t mention that and only said it was to make things as easy and smooth as possible for the bodyshop.

In a different call I mentioned that we LTL some engine cradles because of the weight. Herb told me to tell the customer we could get it to them 2nd day like our website promises and we can pay more for shipping to meet that if necessary.

Apprenticeship Week 3

It’s already been three weeks that I’ve worked at Original One Parts.

Projects this Week

Early in the week I finished the Hubspot/Salespad project I was assigned my first week. I have no more paperwork from old orders to deal with!

After I finished that, I was asked to sort a spreadsheet with all of our part numbers and descriptions indicating the type of part it is. Ever single item sku and number code was listed. I had to delete all but one of each letter code and change the description to just have the part that letter code refers to. There were over 1000 rows in the sheet initially and now there are fewer than 200. They were also all in lowercase, so I learned how to use =upper, =lower, and =proper in Excel to change that.

The next day, I was assigned a spreadsheet of Kayce’s previous calls to go through. I have to add the date, her initials, and her call notes to the Salespad CRM tab. When I finish this it’s possible I’ll do the same for old daily call logs but I’m not sure.

Things I Learned this Week

I’ve gotten more comfortable answering the phone and feel confident in doing so. This week I learned how to get information to process a return, pay an invoice, and send pictures of surplus parts.

Other Updates

Thursday on my way home from work traffic was backed up and it was very stop and go. I stopped in an exit lane to get from one highway to another, and the car behind me didn’t slow down fast enough. I got rear ended. No one got hurt, but the front of their car got bent up pretty bad, and my rear end needs replaced and the exhaust is rubbing.

I didn’t go in Friday so I could talk to my insurance company and the body shop that will be handling my repairs.

Next week because of Memorial Day I will be working Tuesday through Friday.

Apprenticeship Week 2

Yesterday I finished my second week at Original One Parts!

Learning Inbound Calls

This week I started learning how to take inbound calls.

Monday I read the training material but didn’t actually answer the phone. Tuesday I took my first couple calls. Wednesday through Friday I took more calls and got more comfortable. I still have a lot to learn but I’ve learned from listening to the rest of the team take and make calls and taking some calls myself.

I was not walked through our process for recording the calls we take, but I figured it out. Tuesday and Wednesday I hadn’t been told I needed to put the calls I take on the log, but Thursday and Friday I realized it’s a great way to show my work in addition to it being important for the team.

We put in our initials, the name of the person who called, the insurance company they’re associated with (if it’s an insurance company rep calling us), the part they called about, the price of that part, and any notes from the call.

Hubspot and Salespad Account Information Project

I continued last week’s project of going through old orders and updating accounts in Hubspot and Salespad accordingly. I’m almost finished going through the previous sales team member’s papers to complete this project.

When I find duplicate accounts in Salespad, which happens frequently, I was emailing Tim, who is able to merge them. There’s a high volume, though, and sometimes he is unable to merge accounts because they’re both/all connected to CCC (a parts ordering platform) and have different ID numbers. To make it easier for him to see what needs done and keep track of what’s been merged and what the new account numbers are, I made a spreadsheet. I have the company name, the new account number, the accounts that need merged, and a spot for notes about the accounts or why they can’t be merged if they can’t.

Other Places I See to Create Value

I found out this week that our marketing “team” is just Kyle. He was working in the sales office some this week and I learned that he gets anything somewhat marketing related put on his plate and he’s the whole department. Once I master my position and am great at taking inbound calls and possibly starting to learn outbound calls, I want to leverage myself to take up some of Kyle’s extra work. I wanted to find a marketing position for my apprenticeship and this could be a good way to get my feet wet and start learning while also freeing up Kyle to do more of his more important tasks.

Being Wrong but Useful

Alyssa Wright reflects on how creating value and being right don’t always align. Beliefs shape lives, but the utility of those beliefs is often more important than their truth.

We all want to be right, to have a true understanding and right perspective on the world around us. We look around at different perspectives that clash with our own and think those people are ignorant, stupid, or evil. We look into the past and see all the times people were wrong and laugh at how stupid they were.

But in the future, people will look back and laugh at us and how stupid we are. Are, as in right now in this current moment. We are wrong about a lot of things, and don’t even know it. Probably a majority of what we believe to be true isn’t.

In some cases, our wrong beliefs have a functionality. If they have enough sense, they cohere with the rest of our understanding of the world. In science, models are simplifications of reality. In the past, models for atoms were incorrect or an oversimplification. But in high school chemistry class we still learn about Bohr’s model of the atom before we learn about the more complex, more current models. Because there’s a usefulness in the wrongness. The model is inaccurate, but it helps simplify the concept so it is comprehensible.

For this post, I’m drawing from two videos. “On being wrong,” a TED talk by Kathryn Shulz, and “You have no idea how wrong you are,” a video I watched during Praxis last month.

We’re wrong, a lot. Kathryn Shulz said in her talk, “Being wrong feels like being right.” And it does, until or unless we realize we’re wrong. But in the realm of religion or philosophy or etiquette or any number of other things, we will never know if or that we’re wrong. We can change our minds, sure, and think we used to be wrong in what we believed, but we can’t know.

For example, I don’t believe in any god or gods. But a lot of people do. I used to. I don’t know if I’m right or if some of the people who believe in a god or gods are right. I could very easily be wrong. They could very easily be wrong. Everyone is probably wrong. And we’ll never know what’s right. But what we believe is right shapes our lives.

That most of what we think and believe is true doesn’t entirely matter. Most of it is probably wrong. Whether it works and makes sense in relation to what we know and understand of the world matters. Though most of our understanding is probably very wrong. But it works, just like Bohr’s model of the atom. It has a utility.

When we can relate to the world and to each other in a way that makes sense and use that relation to create value, we can succeed. Even if a decade, or century, or millennium from now people look back and think we’re stupid for how wrong we are. If it works and we can use it to create value and improve people’s lives, including our own, we’ve succeeded.

How right we are doesn’t matter. How much value we can create does.