Apprenticeship Week 12

Alyssa shares an update of the work she’s done over the last week.

It’s been another week somehow. It does not seem like it should be week 12 of my apprenticeship, either. I’m already almost to then end of three months, which is halfway. Wow! I knew time would fly but I was not prepared for it to fly this fast.

Projects

Over the past week I’ve continued working on the myriad projects I’ve been discussing in the last couple of posts.

Work/Original One Parts

APS reps/Action Alerts

I have been working on the APS rep/action alert project for five weeks now. It is tedious and often dreadfully dull, but I’m slogging through it. I’ve kept up with the incoming emails, and I’m slowly making progress through the old morning emails.
I want to say “soon I’ll be moving on to the action alert part of the project and just manage the morning emails.” But I have a long way to go. I’m focusing on the emails from February to June because those are the ones I have to log the number of shop visits for. Once I get through those, I’ll only have to update the market databases to include all the shops visited. There’s still so many steps to this project. I’m making progress, but it’s going to take a long time to finish the first step. And then I have another part of the project that I haven’t even started on.

Other Work Things

As far as other things go, I’m more efficient at processing online orders. I always process orders in exactly the same way.

  • For Parts Trader orders, I pull up the shop account in Salespad using the zip code and open the invoice window under that account.
  • Then I put the VIN in the invoice notes, then I put it in our customer service portal so I can check the parts being ordered.
  • I put my initials into the invoice sales rep box, select the correct shipping method, the platform, and the insurance company.
  • Before I go under the vehicle in the customer service portal to verify the part fitment, I copy the vehicle year, make, and model information into the invoice notes.
  • Then I put the PO or RO into that section of the invoice.
  • I run the sku number through Salespad’s inventory function to make sure we have the part and see if it’s in the St. Louis or Dallas warehouse. Depending on where the shop is, sometimes I want to see if I can send it out of Dallas, other times I have to send it out of Dallas. As long as we have the part, I proceed. If we don’t have the part, I skip the rest and call the shop to tell them I’m rejecting the order on Parts Trader and why.
  • I then add the sku to the invoice and save it.
  • Then I check the contact name as listed on Parts Trader. I use that when I add the order to the daily sales log.
  • After I add it to the sales log, I confirm the order on Parts Trader, and move on to the next order or task I have to complete.

I follow a similar process for the CCC and eBay orders, too. There’s some different particular steps based on the platform, but it’s always the same. Doing it the same way every time allows me to be as efficient as possible so I can move on to other tasks.

Freelancing

I opened a gig last week on Fiverr for proofreading/editing/constructive criticism. I haven’t been hired. I’m going to do some research to learn how other people got started freelancing on Fiverr. That might help me get the gig to take off. I tried offering a special deal to Praxis participants, but that went nowhere. I’m planning to offer a deal to people who follow me on social media in exchange for a review afterwards, but I haven’t initiated it yet.I’m also considering opening a gig to organize other people’s poetry collections. I might hold off until I finish the new poetry collection I started, though, just to not juggle my personal projects and freelance projects any more than I have to.

Personal

I separated this from the freelancing projects/progress because while, yes, freelancing is a personal project, it’s also something I’m trying to start professionally. This category is everything else.

Poetry Collection

I did a little bit of work on my upcoming poetry collection this week. I added about six or seven more poems to the Google doc. I still have two notebooks to sort through and a Google doc I started writing poetry in.

New Novel

I’ve written about every other day in the novel I started and every day in the journal I’m writing in Blurt. I’ve learned a lot more about a few of the side characters and started to get some ideas for more scenes. I have more material to draw on for inspiring more scenes, some of which I might not write from the perspective of the main character. I ran into a writing prompt that was something like, “write about the happiest day of your life,” so I’m having all of the characters do that. I learn more about the character, their voice, and I get to have fun with it! It can be anything. Even if it doesn’t make it into the novel, I’ll have a collection of every characters’ best day.

Apprenticeship Week 11

Alyssa shares the work she’s done over the last week for projects at her job and outside of it, both part of her apprenticeship.

This has been a really long, but productive week.I’m exhausted. I haven’t been sleeping well and I’ve been feeling too sick to drink coffee. Not that having caffeine will help me sleep, but that my lack of sleep is making the work day feel longer and caffeine helps me wake up and get to it.

Projects this Week

Work

I’m still stuck on the APS rep project. I’m keeping up with the incoming emails every day, though, so what little I do beyond that is making progress towards completion. I’m still behind, but when I finish the backlog, I will be on top of the project.

I knew that I owned the Parts Trader and automated CCC orders that come in, but I didn’t know the full extent of it until yesterday. For some reason, almost all the automated CCC orders that came in went to everyone’s spam folders but Herb’s. (Herb is the sales manager, for anyone who doesn’t know.) When we realized they’d gone to spam, there were about ten that needed to be processed all at once. Normally, I would deal with them throughout the day. Instead we all shifted to taking care of those.
Herb said, though, that he had stopped thinking about the CCC orders because I always take care of them. He doesn’t bother asking if someone saw the CCC orders that came in because I always do.
One of the things I wanted to accomplish was taking responsibility of other people’s plates so they could focus on more important tasks. I am actively doing that.

I also own the eBay orders, now, too. They come in and I send a message to the customer asking if they have the VIN so I can verify we’ll be sending them the right parts. I make their address listing under the EBAY SALES account in Salespad, mark it as the ship to and bill to address, and write the invoice for the part they ordered. Even if the customer doesn’t get back to me in a timely manner so I can verify the match, I take care of the back-end of shipping it to them.

My knowledge of processing eBay orders came in handy early this week. (I think it was this week. If I’m mistaken, it was late last week.) We’re slowly starting to do drop-ship orders through parts recyclers. One company called in to have one of our parts shipped to a shop. We set up the invoices the same as for eBay orders. The shops who are receiving the parts are set up as ship to addresses under the parts recycler’s account in Salespad. We invoice the recycler, the recycler invoices the shop.

Personal

I’m on a roll with daily writing. I’m using Blurt to do most of my writing, and I made a Google sheet to track my daily writing. Since July 8, I’ve written every day and logged over 12000 words!

I haven’t done any work on the new poetry collection I started.

I’ve written almost every day for the new novel I started. Since July 8, I missed three days.
I created a few documents in Blurt under the “New Novel” project, some for brainstorming and keeping track of details, some for different scenes. Three of the docs will have multiple related scenes in them, so that when I go to piece things together I’ll have categories of scenes instead of a billion documents with individual scenes in each one. I might get some documents that are short stories with the characters, but right now I’m just writing scenes. I’m still getting a feel for the main character and a couple side characters. Because I don’t know where the story starts, and I’m trying to write non-linearly, I’m floundering a bit. I’m writing whatever strikes my fancy with the characters and creating new characters as needed.

I launched my first Fiverr gig this week! I shared links to it on Facebook, Twitter, and the two Slack groups I’m in. I haven’t been hired yet, but I’ve taken two tests of Fiverr to help my profile look more attractive. I also added the Fiverr gig (and a version of the gig through this Google form) on my commissions page.

Conclusion

I got a lot done this week! I found out how valuable I am at work when things went a bit awry, and I made progress towards my personal goals and the next steps I want to take.

Apprenticeship Week 1

Monday was my first day at in my new role at Original One Parts! I’m on inbound sales and data entry and I learned a lot about the company from working closely with the rest of the sales team.

My first week was crazy.

Monday I was logged in as a recently-moved-on sales team member. I had my own email address but it was a while before I had a login for the software we use – SalesPad and PartsTrader. So I spent most of my first day watching the Friday Fast Facts videos on the company’s Youtube channel, looking around the website, and practicing the PartsTrader orders on my manager Herb’s computer. After lunch I received login information for SalesPad and PartsTrader so I was able to work on my own a bit more.
PartsTrader is a website that car repair shops use to source refurbished, recycled, and OEM parts for their customers’ vehicles. Original One Parts is a supplier of refinished OEM parts. They’re parts that have previously been on vehicles, but we have a rigorous inspection process to ensure they’re the same quality as the original. Then we put a new finish on the part so it looks brand new. Our customers request quotes for parts, which go through automatically, and put in orders for parts.
When they put in an order for a part through PartsTrader, I check the VIN and the part number for a match with our customer service portal. Once I know I have a match, I pull up the repair shop in SalesPad, check that we have the part in stock, and write the invoice.
Between the PartsTrader orders, I learned how to enter information about contacts and companies in Hubspot and SalesPad so we have a database of our customers. I also figured out on my own how to merge duplicate companies in Hubspot, because that is a common problem with the information we have on Hubspot.

Tuesday I was set up with my own login to the computer instead of the old team member’s. I didn’t have SalesPad on my desktop at all. So I spent a few hours just working on updating the information in Hubspot from printed out copies of previous orders. After I got set up with SalesPad I caught up with the PartsTrader orders.
This was the first day I had a problem. I ran into some surplus parts on orders. These vary a lot more than other parts, so we typically send the customer pictures to verify that it is correct and they’re okay with the condition. I put an order through for a surplus part without knowing this. One of my coworkers, Kayce, informed me and then called the customer at my desk so I could listen in.

Wednesday I mastered processing orders from a different platform called CCC. These come in already partially invoiced, so I have to check for the part in the inventory and fill out the shipping information.
I had the first order on PartsTrader that I had to cancel because we didn’t have the part in stock. Herb had me listen in on a call to the customer letting them know that we were canceling their PartsTrader order for (part) on (vehicle) because we didn’t have any in stock.
I made a lot of progress on the customer details I was entering on Hubspot and SalesPad. I almost finished the file folder I was working through.

Thursday I finished the first stack of paperwork. Then it turned out all the other papers in the desk drawer were the same thing and I have a heck of a lot more still. I didn’t run into any problems that I remember. It went really well and I got a lot done.

Today, Friday, I had more than half the sales for the day! I had one order for two mirrors on a Chevy Tahoe that was around $650! We were slower and the other sales team members were not having much luck with their outbound sales calls.
The best part of the day was when Herb called one lady and she said she was going to transfer him to the voicemail of the person he needed to talk to. She transferred him to her own voicemail!

My first week was crazy. I learned a lot and got a lot of work done. Monday morning I’m going to show up and kick some more butt.