Apprenticeship Week 5

It’s been a month and two days at my new job!

Current Projects:

I’m still working on adding Kayce’s old call notes to the Salespad CRM tab. I’m almost caught up with when she sent it to me.

Yesterday we had a meeting and next week Josh is going to show me APS so I can make sure all our contact information is up to date. We’re looking to expand our marketing efforts to include an email list, and I’ll be helping get the necessary information to make that possible.

Things I Learned:

Don’t convey uncertainty to the customer! We can figure out details on the back-end to ensure a great experience for the customer. We should not give them reason to doubt what we’re saying.

I had one call with a customer where I was explaining why we issue parts on a Net30. I mentioned that part of that was to make any returns easier. This made the customer uncertain about using our parts. Going forward I didn’t mention that and only said it was to make things as easy and smooth as possible for the bodyshop.

In a different call I mentioned that we LTL some engine cradles because of the weight. Herb told me to tell the customer we could get it to them 2nd day like our website promises and we can pay more for shipping to meet that if necessary.

Apprenticeship Week 3

It’s already been three weeks that I’ve worked at Original One Parts.

Projects this Week

Early in the week I finished the Hubspot/Salespad project I was assigned my first week. I have no more paperwork from old orders to deal with!

After I finished that, I was asked to sort a spreadsheet with all of our part numbers and descriptions indicating the type of part it is. Ever single item sku and number code was listed. I had to delete all but one of each letter code and change the description to just have the part that letter code refers to. There were over 1000 rows in the sheet initially and now there are fewer than 200. They were also all in lowercase, so I learned how to use =upper, =lower, and =proper in Excel to change that.

The next day, I was assigned a spreadsheet of Kayce’s previous calls to go through. I have to add the date, her initials, and her call notes to the Salespad CRM tab. When I finish this it’s possible I’ll do the same for old daily call logs but I’m not sure.

Things I Learned this Week

I’ve gotten more comfortable answering the phone and feel confident in doing so. This week I learned how to get information to process a return, pay an invoice, and send pictures of surplus parts.

Other Updates

Thursday on my way home from work traffic was backed up and it was very stop and go. I stopped in an exit lane to get from one highway to another, and the car behind me didn’t slow down fast enough. I got rear ended. No one got hurt, but the front of their car got bent up pretty bad, and my rear end needs replaced and the exhaust is rubbing.

I didn’t go in Friday so I could talk to my insurance company and the body shop that will be handling my repairs.

Next week because of Memorial Day I will be working Tuesday through Friday.

Communication and Respect in the Workplace

I was scheduled 7-4 today. Or so I thought. My schedule was changed to 11-3 without notice.

I get paid to be at Panera and do a range of tasks. I don’t choose when to be there. The managers make the schedule and I stick to it. But I need to know if my hours are going to change.

To switch shifts, I have to talk to my coworkers and have a manager sign off on the change. We give notice of who will be at work when.

But I was not told my schedule had changed.

I got up in time to get ready and be at work 5-10 minutes early. I walk in and my manager tells me that the schedule was changed, I have to leave and come back in four hours.

I had to waste my time and money because I was not told my hours changed.

I’ve been very frustrated by this today, and it makes me more aware how important it is to not waste people’s time.

Navigating Relationships with Co-Workers

In service jobs, the only thing as important or possibly more important than customer service is teamwork. This has been especially true at Panera Bread where the team is far smaller than at Walmart.

The customers change, but you will be working with the same handful of people day in and day out, so it’s vital that you can work together.

The Non-Worker

The only case I would say feels actually impossible is the co-worker who absolutely refuses to pull their weight. They pretend to work and do small things when the managers are watching, but they don’t do much else. This co-worker puts undue pressure on everyone else to get the work done. Never be this person. Everyone will hate working with you and you will likely get fired.

The Joker

Jokes at work can be great. You get paid to spend a block of time doing a certain set of tasks. Making it more enjoyable helps the time pass and can make the day a little better. Knowing when to stop joking is important. Understanding the difference between funny and annoying as well as what that is to who you’re working with matters. The person who loves to joke all day can either make a shift amazing or dreadful. The people and the jokes involved make the difference.

The Utility Player

I jump around to different “zones” on line. If I’m on sandwiches but have no sandwiches to make, I see if the salad person could use help or if any soups need poured. I don’t isolate myself to my bar and only do that. If someone could use help or if I don’t have anything to do, I jump in to get the food made faster overall. Some other people at work do this also, and they’re great to work with. Teamwork is magnified when at least one person does what they can to help everyone do their best.

These are the three categories of workers that I’ve seen at Walmart or Panera. Shifts can be horrible, okay, or great. The job duties may be the same, but my co-workers make a lot of the difference.

First Day Back at Panera

I made the choice to return to Panera Bread and my old and new coworkers. Today was my first day back, in shiny new non-slip shoes.

A couple things changed since I was there last: The panini presses were replaced with stone grills similar to the toaster in Subway. But with fancy stone and pizza-oven-like paddles for pulling sandwiches out of them. New food items!

I was looking forward to my favorite sandwich from last fall, the turkey cranberry flatbread. I was so excited about getting to eat it again, only to find out that it isn’t on the menu! We do have a new ham sandwich and a new Cuban sandwich. I haven’t tried the ham sandwich yet. I had the Cuban sandwich with extra slices of the sweet and spicy pickles for dinner, and it was really good! The garlic mustard and the delayed effect of the pickles paired with ham, pulled pork, and Swiss cheese was delicious!

Talking about the menu items makes me think of an idea for a blog post or several. Working at Panera, I’ve learned the ins and outs of the ingredients as well as what flavor combinations pair well together, and delicious modifications to the regular items. If you’d like a guide to the menu, what I like, how I modify it and why, comment below! I’d love to know you’re interested.

I learned how to make the new sandwiches and use and clean the new grills. I also noticed problems with how some of the new people are doing their work and plan to set an example to work on improving things.

The problems:

(1) The mid-shifters weren’t flipping pans every day. We’re supposed to get new pans and move the ingredients from their current pans into the new pans and make sure they have a current label telling when they expire. I made sure all the pans were flipped today, and I will continue doing that everyday I work.

(2) No one marked when the grills were cleaned. After my coworker and I cleaned the grills, I wrote in the little box for Thursday “Both” so the closer tomorrow knows both grills were cleaned. The boxes for earlier in the week are all empty. Hopefully other people will start marking when and which grill they clean.

(3) No one else takes all the supports in the bars to be cleaned. When we close, we put all the pans in the bar into the pull-out refrigerated drawers beneath the bar. I take out all the supports, including the four on the outside edges, to the dishwasher to be cleaned. When I asked the dishwasher if he’d rinse the long bars for me, he said he could, but no one had ever done that before. I plan to suggest to the other workers that they do that as well to improve the cleanliness of the bars.

I had a great first day back at Panera, and I’m sure I’ll have a great day tomorrow too!

Comment below if you’d like a post about the Panera menu items and what your favorite menu item is!

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Panera Bread: Job Review

I started working at Panera Bread in May 2017 and will no longer work there after August 16th.

Based on my experience, Panera Bread is a good job for students who cannot work full time and are looking to make some money.

The training at corporate emphasizes that there is upward career movement possible within the cafe. Some of that is as simple as becoming a trainer. The line cook, bakery, or prep trainers make more per hour than the regular workers with minimal extra responsibility.

While at Panera, I learned more about teamwork and improved my ability to work with others.
I’m introverted and I was homeschooled. I never had group projects at school because I was the only student. I didn’t have experience working as a team before.
At Panera, it’s important to help coworkers, especially during a rush. If the person making salads is swamped and I don’t have sandwiches to make, I ask where they’re at and start making salads too, telling them what I’m making.
We communicate what we have done, how we’re helping, and shift back to our own job when necessary.

I learned to work under pressure.
During a rush, the time in which the order is supposed to be out remains the same. We have to work quickly and accurately to put the food together and consolidate it.
I make mistakes sometimes, and when that happens, I fix it. I’ve had times where a hot sandwich was finished, and I dropped it on the floor when I pulled it off the grill. Whatever else I was doing, I had to stop and remake that sandwich. It can be frustrating and stressful sometimes, but I ensure the food is correct and finished as quickly as possible.

Overall, Panera Bread was a good second job. It allowed me to learn skills that would help me in other jobs.