It’s already been three weeks that I’ve worked at Original One Parts.
Projects this Week
Early in the week I finished the Hubspot/Salespad project I was assigned my first week. I have no more paperwork from old orders to deal with!
After I finished that, I was asked to sort a spreadsheet with all of our part numbers and descriptions indicating the type of part it is. Ever single item sku and number code was listed. I had to delete all but one of each letter code and change the description to just have the part that letter code refers to. There were over 1000 rows in the sheet initially and now there are fewer than 200. They were also all in lowercase, so I learned how to use =upper, =lower, and =proper in Excel to change that.
The next day, I was assigned a spreadsheet of Kayce’s previous calls to go through. I have to add the date, her initials, and her call notes to the Salespad CRM tab. When I finish this it’s possible I’ll do the same for old daily call logs but I’m not sure.
Things I Learned this Week
I’ve gotten more comfortable answering the phone and feel confident in doing so. This week I learned how to get information to process a return, pay an invoice, and send pictures of surplus parts.
Thursday on my way home from work traffic was backed up and it was very stop and go. I stopped in an exit lane to get from one highway to another, and the car behind me didn’t slow down fast enough. I got rear ended. No one got hurt, but the front of their car got bent up pretty bad, and my rear end needs replaced and the exhaust is rubbing.
I didn’t go in Friday so I could talk to my insurance company and the body shop that will be handling my repairs.
Next week because of Memorial Day I will be working Tuesday through Friday.
Yesterday I finished my second week at Original One Parts!
Learning Inbound Calls
This week I started learning how to take inbound calls.
Monday I read the training material but didn’t actually answer the phone. Tuesday I took my first couple calls. Wednesday through Friday I took more calls and got more comfortable. I still have a lot to learn but I’ve learned from listening to the rest of the team take and make calls and taking some calls myself.
I was not walked through our process for recording the calls we take, but I figured it out. Tuesday and Wednesday I hadn’t been told I needed to put the calls I take on the log, but Thursday and Friday I realized it’s a great way to show my work in addition to it being important for the team.
We put in our initials, the name of the person who called, the insurance company they’re associated with (if it’s an insurance company rep calling us), the part they called about, the price of that part, and any notes from the call.
Hubspot and Salespad Account Information Project
I continued last week’s project of going through old orders and updating accounts in Hubspot and Salespad accordingly. I’m almost finished going through the previous sales team member’s papers to complete this project.
When I find duplicate accounts in Salespad, which happens frequently, I was emailing Tim, who is able to merge them. There’s a high volume, though, and sometimes he is unable to merge accounts because they’re both/all connected to CCC (a parts ordering platform) and have different ID numbers. To make it easier for him to see what needs done and keep track of what’s been merged and what the new account numbers are, I made a spreadsheet. I have the company name, the new account number, the accounts that need merged, and a spot for notes about the accounts or why they can’t be merged if they can’t.
Other Places I See to Create Value
I found out this week that our marketing “team” is just Kyle. He was working in the sales office some this week and I learned that he gets anything somewhat marketing related put on his plate and he’s the whole department. Once I master my position and am great at taking inbound calls and possibly starting to learn outbound calls, I want to leverage myself to take up some of Kyle’s extra work. I wanted to find a marketing position for my apprenticeship and this could be a good way to get my feet wet and start learning while also freeing up Kyle to do more of his more important tasks.
Alyssa Wright reflects on how creating value and being right don’t always align. Beliefs shape lives, but the utility of those beliefs is often more important than their truth.
We all want to be right, to have a true understanding and right perspective on the world around us. We look around at different perspectives that clash with our own and think those people are ignorant, stupid, or evil. We look into the past and see all the times people were wrong and laugh at how stupid they were.
But in the future, people will look back and laugh at us and how stupid we are. Are, as in right now in this current moment. We are wrong about a lot of things, and don’t even know it. Probably a majority of what we believe to be true isn’t.
In some cases, our wrong beliefs have a functionality. If they have enough sense, they cohere with the rest of our understanding of the world. In science, models are simplifications of reality. In the past, models for atoms were incorrect or an oversimplification. But in high school chemistry class we still learn about Bohr’s model of the atom before we learn about the more complex, more current models. Because there’s a usefulness in the wrongness. The model is inaccurate, but it helps simplify the concept so it is comprehensible.
We’re wrong, a lot. Kathryn Shulz said in her talk, “Being wrong feels like being right.” And it does, until or unless we realize we’re wrong. But in the realm of religion or philosophy or etiquette or any number of other things, we will never know if or that we’re wrong. We can change our minds, sure, and think we used to be wrong in what we believed, but we can’t know.
For example, I don’t believe in any god or gods. But a lot of people do. I used to. I don’t know if I’m right or if some of the people who believe in a god or gods are right. I could very easily be wrong. They could very easily be wrong. Everyone is probably wrong. And we’ll never know what’s right. But what we believe is right shapes our lives.
That most of what we think and believe is true doesn’t entirely matter. Most of it is probably wrong. Whether it works and makes sense in relation to what we know and understand of the world matters. Though most of our understanding is probably very wrong. But it works, just like Bohr’s model of the atom. It has a utility.
When we can relate to the world and to each other in a way that makes sense and use that relation to create value, we can succeed. Even if a decade, or century, or millennium from now people look back and think we’re stupid for how wrong we are. If it works and we can use it to create value and improve people’s lives, including our own, we’ve succeeded.
How right we are doesn’t matter. How much value we can create does.
I frequently think about my life, what I want to accomplish, what I’ve done so far, and how long I have to do everything I dream of. This is a series featuring things I’ve written about such things, both poetry and prose. The previous parts are here.
It’s my anniversary with my boyfriend. We’ve been together a year. A whole year! I can’t believe it’s been so long.
The past is important in shaping us into who we are today.
We live out each moment, each day, each week, each month, each year… But sometimes we forget where we came from, what shaped us into the people we are now.
Our memories are imperfect, sometimes even fabricated.
We’re able to record our thoughts, our actions, our lives more easily than ever before. People post on Facebook, and the next years, Facebook shows it to them again. They get reminded of their memories because they recorded them.
I’ve always loved journaling. For a while I hoped my journal would matter to others in the future. Now my past journal entries matter to me. I have a window into who I was in years past, a clearer view of how I’ve changed. I wrote about what was happening in my life. I might not remember a lot of that otherwise.
I can clearly see because of my recordings how time has passed, how my life has changed. I can track where I’ve been to see how I got where I am now.
We all need to know where we’ve been to understand where we are.
I journal and blog and date all the creative work I do.
How do you remember?
I thought this morning about how much we rely on electricity and wifi in our day to day lives. Most of how I spend my time is on the computer.
I write on my computer, I talk to people on my computer, I go through the Praxis curriculum on my computer. When there’s no power I can’t do any of those as well. When there’s no wifi I can’t do them at all.
I was going to shower this morning after breakfast. The water was freezing and wouldn’t warm because there was no power. I decided to wait until this evening.
I was going to have tea, but couldn’t heat it in the microwave or on the stove. When the power came back on I eagerly made a cup.
It’s so easy to forget how dependent we are on things we always have. Until they’re gone.
Today makes 31 straight days of blogging everyday. This isn’t the first time I made it a whole month, but it is the first time I paid attention in order to point it out.
I had a few days where I was unmotivated or uninspired. I didn’t know what to write or I didn’t feel like writing or both. Those days were hard.
I had a lot of help with blog ideas from the Praxis program, and wrote about what I was up to in the program in addition to the deliverables.
Finishing my poetry collection turned into a deliverable to prepare for month two, and I wrote about that as well.
Overall, I think I did really well putting out daily content and putting my thoughts and ideas on this virtual paper. Running this blog, maintaining daily posts has helped me build my writing skills, given me a place to share thoughts, ideas, and creative writing I’ve done or am doing. It’s building a huge volume of work to look back on in the future and signaling my progress, my dedication, and my hardwork.
It also happens to be setting me up for module 3, the 30 day blogging challenge month.
It’s been a great 30 days and soon it’ll be a great 30 more.
(Also, for those wondering if they should bug me about the video I promised, I’m editing it right now. It will be up either tonight or in the wee hours of tomorrow morning.)