Apprenticeship Week 3

It’s already been three weeks that I’ve worked at Original One Parts.

Projects this Week

Early in the week I finished the Hubspot/Salespad project I was assigned my first week. I have no more paperwork from old orders to deal with!

After I finished that, I was asked to sort a spreadsheet with all of our part numbers and descriptions indicating the type of part it is. Ever single item sku and number code was listed. I had to delete all but one of each letter code and change the description to just have the part that letter code refers to. There were over 1000 rows in the sheet initially and now there are fewer than 200. They were also all in lowercase, so I learned how to use =upper, =lower, and =proper in Excel to change that.

The next day, I was assigned a spreadsheet of Kayce’s previous calls to go through. I have to add the date, her initials, and her call notes to the Salespad CRM tab. When I finish this it’s possible I’ll do the same for old daily call logs but I’m not sure.

Things I Learned this Week

I’ve gotten more comfortable answering the phone and feel confident in doing so. This week I learned how to get information to process a return, pay an invoice, and send pictures of surplus parts.

Other Updates

Thursday on my way home from work traffic was backed up and it was very stop and go. I stopped in an exit lane to get from one highway to another, and the car behind me didn’t slow down fast enough. I got rear ended. No one got hurt, but the front of their car got bent up pretty bad, and my rear end needs replaced and the exhaust is rubbing.

I didn’t go in Friday so I could talk to my insurance company and the body shop that will be handling my repairs.

Next week because of Memorial Day I will be working Tuesday through Friday.

Apprenticeship Week 2

Yesterday I finished my second week at Original One Parts!

Learning Inbound Calls

This week I started learning how to take inbound calls.

Monday I read the training material but didn’t actually answer the phone. Tuesday I took my first couple calls. Wednesday through Friday I took more calls and got more comfortable. I still have a lot to learn but I’ve learned from listening to the rest of the team take and make calls and taking some calls myself.

I was not walked through our process for recording the calls we take, but I figured it out. Tuesday and Wednesday I hadn’t been told I needed to put the calls I take on the log, but Thursday and Friday I realized it’s a great way to show my work in addition to it being important for the team.

We put in our initials, the name of the person who called, the insurance company they’re associated with (if it’s an insurance company rep calling us), the part they called about, the price of that part, and any notes from the call.

Hubspot and Salespad Account Information Project

I continued last week’s project of going through old orders and updating accounts in Hubspot and Salespad accordingly. I’m almost finished going through the previous sales team member’s papers to complete this project.

When I find duplicate accounts in Salespad, which happens frequently, I was emailing Tim, who is able to merge them. There’s a high volume, though, and sometimes he is unable to merge accounts because they’re both/all connected to CCC (a parts ordering platform) and have different ID numbers. To make it easier for him to see what needs done and keep track of what’s been merged and what the new account numbers are, I made a spreadsheet. I have the company name, the new account number, the accounts that need merged, and a spot for notes about the accounts or why they can’t be merged if they can’t.

Other Places I See to Create Value

I found out this week that our marketing “team” is just Kyle. He was working in the sales office some this week and I learned that he gets anything somewhat marketing related put on his plate and he’s the whole department. Once I master my position and am great at taking inbound calls and possibly starting to learn outbound calls, I want to leverage myself to take up some of Kyle’s extra work. I wanted to find a marketing position for my apprenticeship and this could be a good way to get my feet wet and start learning while also freeing up Kyle to do more of his more important tasks.

Goals and Stress

I’m showing up. I’m done with today and worn out, but I’m still here.

I stayed late at work three extra hours because they needed help. One person was scheduled to be on line from 4-10 and close, so I stayed til 7.

I was gone all day and still had content to consume for Praxis, this blog to come to, Mystical Warriors to write, and the reading I want to do outside of Praxis.

It’s getting late, and I want to give myself a break. But I also want to meet all the goals I set for myself. I’m not always good at balancing my responsibilities with my leisure time. I’m aware of this. Often it seems I try to do too much of either at once and wear myself thin. Too much of work, work, work and I feel I desperately need a break. Too much fun, fun, fun and I stress myself out because I have so little time left for what I need to do. I’m still working to find a balance.

I try to do everything I need to early in the day and then relax and have leisure time in the evening/night. That’s not always what happens, but I think that works best for me.

Communication and Respect in the Workplace

I was scheduled 7-4 today. Or so I thought. My schedule was changed to 11-3 without notice.

I get paid to be at Panera and do a range of tasks. I don’t choose when to be there. The managers make the schedule and I stick to it. But I need to know if my hours are going to change.

To switch shifts, I have to talk to my coworkers and have a manager sign off on the change. We give notice of who will be at work when.

But I was not told my schedule had changed.

I got up in time to get ready and be at work 5-10 minutes early. I walk in and my manager tells me that the schedule was changed, I have to leave and come back in four hours.

I had to waste my time and money because I was not told my hours changed.

I’ve been very frustrated by this today, and it makes me more aware how important it is to not waste people’s time.

Mood, Productivity, and Sleep Schedules

I prefer to go to bed at midnight or later and get up around nine. Last night I went to bed at 7:30 pm and I got up today at 3 am.

I feel like a complete wreck. Sort of okay, but not quite right.

I went to bed earlier the two nights before to prepare as well as I could. Tuesday I didn’t have a choice but to stay up til about 11 because of my shift at work.

I closed and opened at work in the same few days. I could not keep a sleep schedule. That may not have helped me. I know I’m more of an afternoon/evening person. I agreed to work mornings at Panera, and to open today.

On top of feeling rather crazy this week (which I mention a bit here), I didn’t sleep well the last few days. I predicted that that would be the case yesterday, too.

Not getting enough sleep has made me more irritable, crabby, and unproductive. I’m worn out when I get home from work and I have my own work to do — Praxis, this blog, Over the Invisible Wall, everything I do before it comes to the blog.

If I can change my schedule, either by working different shifts at work or finding some freelance jobs, I can change this pattern.

Instead of feeling constantly tired and worn out, I can fit my body’s sleep preferences. I feel more energized when I sleep from 12 or 1 am to 8 or 9 am. I wake up faster and reach a point where I can be productive sooner. That means I can do more that day.

I’ve given myself a few lax days, not pushing myself to do a lot of work. I’ve been wearing myself out, and I need to stop.

I can change my patterns and be healthier and more productive. If you can identify your sleep and work preferences, so can you.

Working Unmotivated

This past week has been hard.

I’ve had a lot of hours at work, there’s been some crazy mood swings, and a lot of lows. I sat down to write my blog posts feeling awful. I love to write, but I didn’t want to.

Most of the time I feel pretty great, motivated, exuberant even. For about a week things seem to suck. I don’t want to do anything, even what I love.

But I push through that. I work anyway. I do the things I love, even if I temporarily enjoy them a bit less. I know it won’t last, that I’ll start picking back up soon.

I’ve tried to put in more work on my posts this week, to have substantial, valuable content. That’s made my posts more article-like than is sometimes par for the course here. Not that sharing recent poetry or past poetry or fiction or worldbuilding details or updating about my personal life is always bad. But I can’t only post that without providing any value to anyone.

I have to work longer to create well when I’m unmotivated. I try to push the keys, force out a few words. Even if it’s crap and I hate it. I do something, trying to break the funk, find my way out of the fog, wake up from this zombie-like state.

I don’t give in to the lack of motivation.

It takes longer to get started and it’s harder to do well, but I make sure to show up and work.

Navigating Relationships with Co-Workers

In service jobs, the only thing as important or possibly more important than customer service is teamwork. This has been especially true at Panera Bread where the team is far smaller than at Walmart.

The customers change, but you will be working with the same handful of people day in and day out, so it’s vital that you can work together.

The Non-Worker

The only case I would say feels actually impossible is the co-worker who absolutely refuses to pull their weight. They pretend to work and do small things when the managers are watching, but they don’t do much else. This co-worker puts undue pressure on everyone else to get the work done. Never be this person. Everyone will hate working with you and you will likely get fired.

The Joker

Jokes at work can be great. You get paid to spend a block of time doing a certain set of tasks. Making it more enjoyable helps the time pass and can make the day a little better. Knowing when to stop joking is important. Understanding the difference between funny and annoying as well as what that is to who you’re working with matters. The person who loves to joke all day can either make a shift amazing or dreadful. The people and the jokes involved make the difference.

The Utility Player

I jump around to different “zones” on line. If I’m on sandwiches but have no sandwiches to make, I see if the salad person could use help or if any soups need poured. I don’t isolate myself to my bar and only do that. If someone could use help or if I don’t have anything to do, I jump in to get the food made faster overall. Some other people at work do this also, and they’re great to work with. Teamwork is magnified when at least one person does what they can to help everyone do their best.

These are the three categories of workers that I’ve seen at Walmart or Panera. Shifts can be horrible, okay, or great. The job duties may be the same, but my co-workers make a lot of the difference.